Terms of sale

1. Description of the service

MelodyLore creates personalized songs, whether as a gift for someone who matters to you or as a tribute to the memory of a person who has passed away. Each song is an original work created with the help of artificial intelligence, based on the information you give us. Each creation is unique and produced specifically for your order.

2. Price and payment

The price of the song is the one shown on the payment page when you place your order, in Canadian dollars. Applicable taxes, if any, are shown before payment. Payment is processed securely by Stripe; your banking details do not pass through our servers. You can listen to a free preview before deciding whether to buy; no payment is required before that step.

3. Orders and your commitments

By placing an order, you confirm that:

• The information you provide is accurate, complete and up to date;
• You hold the necessary rights to the content you submit (names, photos, stories, etc.), or you have permission to use it;
• You authorize us to use this content only to create your order;
• You use the service for lawful purposes only.

You release us from any third-party claim related to the content you provide. We reserve the right to refuse or cancel any non-compliant order.

4. Delivery

The song is delivered in digital format (MP3), by email to the address you provide, immediately after payment. We cannot be held responsible for delays caused by an incorrect email address, spam filters or technical problems beyond our control.

5. Nature of the product, revisions and satisfaction

Our products are digital and personalized. We offer a satisfaction guarantee: if you would like changes (style, mood, pronunciation, lyrics), contact us within 30 days of your purchase and we will revise your song free of charge, as many times as needed during that period.

6. Rights of use

Once the song is delivered, you receive a personal, non-exclusive, non-transferable right of use. You may:

• Listen to, share and give the song as a gift;
• Use it at private events (parties, celebrations, special occasions);
• Post it on your personal social media.

You may not:

• Resell, distribute or exploit the song for commercial purposes;
• Claim ownership of the intellectual property of the creation;
• Use the song in advertising without written permission;
• Distribute it on streaming platforms for monetization.

The song created for you will not be resold to a third party.

7. Intellectual property

The elements of the service (technology, brand, site content) remain our property. Buying a song does not transfer intellectual property; it grants a right of use as described above.

8. Prohibited content

We refuse any order containing hateful, discriminatory, defamatory, illegal or sexually explicit content.

9. Limitation of liability

The services are provided "as is". To the extent permitted by law, our total liability is limited to the amount paid for the order concerned. We are not liable for indirect or consequential damages.

10. Changes to these terms

We may change these terms at any time. Changes take effect when they are published.

11. Force majeure

We cannot be held responsible for a delay or failure resulting from circumstances beyond our reasonable control.

12. Governing law and consumer protection

These terms are governed by the laws of Canada and of the province in which you live. Nothing in these terms limits the mandatory consumer-protection rights that apply to you under the laws of your province or territory, including, for customers in Quebec, the Consumer Protection Act.

13. Contact

For any question: jennifer@melodylore.com